Customer Testimonials

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We've been serving our lovely customers here at Appliance World for over 25 years now and we're proud of our continued high-quality customer service & attention to detail. But don't just take our word for it - see what our customers have to say about us. If you'd like to add a testimonial after you receive your order, please send an email to service@appliance-world.co.uk.

"Dear Pat,
I want to say how splendid your van driver was this morning. He discovered, by trying, that the larger of the two ovens he was deliverying would not go through my back gate, so we could not put it as I had planned in my garden shed. He had to maneurvre the trolly with the oven all the way back round to my front gate (round other houses) and then managed to get it througn my small front door and negotiate a very tight corner into my sitting room. All this he did with a very good grace and absolutely no complaint and I am extremely grateful. I feel you should know this.
As I do not hesitate to complain if I am dissatisfied I think it only right that excellent service should be recognised and thanked. Yours sincerely,
Miss E, Wimbledon.

"We would like to say thankyou to Gavin and Rob at the Swindon store for outstanding customer service in assiting us in purchasing a Neff oven. Rob in particular had outstanding product knowledge, without which we would have ended up at John Lewis paying more money for a lesser product.
This is the second item purchased from Appliance World and will definitely not be the last.
Outstanding service, friendly atmosphere and first class product advice. Thanks guys."
Mr & Mrs E, Swindon.

"Dear Sharon
I would just like to thank you for the servive we have received from Appliance World. We have had a washing machine from you before and the service was excellent. My husband rang about delivery and spoke to Lee and he was so helpful. We will certainly deal with your company again when we need another appliance.
Mrs J, Staffordshore

"Dear Lydia
Thank you for your email and thank you so very much for registering our Dedietrich Downdraft - we had totally forgotten to do it. To be honest, and this is a huge compliment, I have never heard of a company doing this for a customer! I do not know your position in the company, but if you have a boss please let them know how extremely pleased we are for you doing this for us and hope they acknowledge your helpfulness. We have had all the paper work through, as well.
So, many thanks, again, Lydia.
Kind regards
Mr J, Salisbury

"Hello Jessica,
I called Appliance World about a Smeg cooker after contacting 4 other companies who didn't have it in stock, in spite of advertising that they did. The Appliance World people I talked to answered my questions about availability, price and delivery very quickly and professionally, and I placed my order.
The Smeg cooker arrived within 5 days of me placing the order and the delivery guys were just great. I would thoroughly recommend this company if you want an honest transaction at a great price and a delivery as promised. Thank you Appliance World!
Regards,
Mr S, Kent.

"Hi Rob
Rob and the team provided fantastic customer service. When we had concerns about the colour of the appliance delivered to us, Rob took the time to review the photos we sent and speak to the manufacturer on our behalf to address the problem. I was very impressed and would definitely purchase products from them in future.
All the best."
Mrs S, London

"Dear Sir/Madam
I just wanted to thank you for the superb service you offered in respect of the above order.
You provided extremely competitive prices on all of the items we wanted and everything was delivered exactly when you said it would be.
Even when we changed our mind on the specification of the microwave, it was no problem and, again, the delivery was made on the day promised.
I would have absolutely no hesitation in recommending you to future customers. It's a pleasure to deal with a company who actually want your business!!
Thank you again - very impressive service."

Mrs M, Staffordshire.

"Lydia

I went on your web-site to post comments (positive!!) about service from you. I tried customer testimonials but not sure if I got correct section.
Can you advise if there is another address that I contact? Thanks!"

Mr A, Dumfries

"Hi Paul,

I would like to thank you and Lydia for your positive and helpful attitude.
Happy New Year"

Mr R, Pembrokeshire

"Hi Lydia

Thanks for your excellent service, very much appreciated. We will be pleased to have warm plates for our salad!
I will leave feedback and provide details of your company to my neighbour who requires a F/Freezer.
Have a good Christmas."

Mrs CB, London

"Good Morning Lydia,

Just a brief note to express my sincere thanks for a superb service from the appliance world team and your delivery service contractors.
The oven has just arrived in pristine condition, exactly as promised and furthermore delivered by two extremely helpful and courteous delivery drivers.
Will be recommending your company to others looking for kitchen appliances.
Many thanks for all your help."

Kind regards, Mr G, Ayr

"Dear Debbie,

Just writing to say thank you very much for your company’s service and quick delivery on my Fisher Paykel hob that I ordered with you, I wish I had found your company earlier, before we moved to the above address to purchase other products, but your company will be the first from now on, and I shall be recommending friends visit your web site first before buying any appliance.

The only downfall was we have only just received the acknowledgement order today (9/11/10), 1 week after getting the product. I’m sending you the envelope back so you can see that it must have been dropped by the postman and left in a puddle so you might want to reconsider who you use to deliver your post!

Otherwise, once again thank you for the great service, just waiting for the hob to be installed."

Yours Sincerely
Mr E, Oakdale

"Hi My order arrived at 7.45 yesterday morning. What a great service, I will be sure to recommend you to friends and family. Many thanks"

Many thanks,
Julie, London

"Hi Sharon, Just a quick thank you to say that the fridge/freezer got here all safe. I wanted to say a thank you to your driver who was excellent. We had to unscrew the front door to get the unit in, hard work. The best part about it was that he stayed around to help me put it back on again - I'm sure some companies would have just left me with a very heavy front door! Great service, and will be happy to recommend you guys to friends & family. "

Kind Regards,
Mr. B., Wingrave

"Dear Appliance World, Re our purchase of the above item, we would just like to say thank you for a really great service and great product at a bargain price,great communication and delivered on time. We would also like to thank your logistics team for a very good friendly service and the delivery driver also. We are so glad we decided to give you a try. Once again thanks very much! "

Yours sincerly,
Mr. and Mrs. Mrs. G., Cheshire

"Dear Lydia I'd like to thank you again for the first class customer service you provide at Appliance World. Your prices are cannot be bettered and I couldn't be happier with my De Dietrich appliances. I waited a long time for my new kitchen and the design of these appliances all add to the sleek minimalist look, which is fantastic in my small kitchen. Nobody can believe it's the same room! Sorry to bother you Kind regards J. M. "

Mrs. M., Aberdeen

"Dear Appliance-World! Despite all the issues we have had with our Miele oven and warmer draw, I thought I should write and thank you for the outstanding customer service you have given me. Errors and hiccups do happen but what really matters is how a company deals with the issues. You have always sought to put things right as a matter of urgency and at the least inconvenience to me, never questioning or disputing anything, simply trying to put things right. I'd definitely use Appliance-world again and will be recommending you to my friends. Thanks again. Nick "

Mr. R, Norfolk

"Lydia and all, I would just like to take this opportunity to thankyou all for a first class service from start to finished with helping me with buying my appliances from you, your advice and patience during the buying process was much appreciated, I would not hesitate to recommend your company to my family and friends, and I look forward to dealing with you again in the near future, Regards & Thanks Bill "

Bill, Middlesborough

"hi anthony, dale here sorry to bother you, however i felt the need to say a big thank you from me and my family, as you as the face of the company and your polite and kind words, influenced my decision to buy all my white goods for or new house in august 2010 from appliance world, we as yet are still awaiting on the builders doing there thing, but the felling of the reassurance that the white goods are all bought and paid for and awaiting delivered takes a massive pressure of the pending move, so i look forward to calling you when i have been given the date of entry and then to arrange the delivery of the goods, a local charity called me to obtain your details as after i advised my friend who works for CAB who i was getting my goods and how they where so cheap and well under that of the big elec shops in this area. thanks dale "

Dale, Midlothian

"Dear Sir/Madam I just wanted to say thank you so much. I had been looking for a Hotpoint fridge and freezer for ages but on every other website they were not in stock for nearly 2 months! Then I found your website where they were in stock and much cheaper now we have our fridge and freezer in time for our new kitchen. I would also like to say that the service has been excellent too - it was easy to speak to someone in person and you contacted me very quickly for delivery so thank you again! Yours sincerely M. N. "

Mrs N., Kent

"Just like to say thank you very much for the delivery of my fridge-freezer today. We were worried about how we would manage to get it through the doors, but the delivery driver was so helpful and patient and manoeuvred it with great skill, so please thank him very much. I wish there were more people who gave such good service. Regards, J. R."

Mrs. R., Cheshire

"Please let your Team know that I was very impressed with the delivery service that your company offered. You booked a delivery time & delivered within it - the contact I have had with your entire team has been faultless. In particular I would like to mention that Patrick, the delivery person was polite, personable, professional & obviously takes pride in his work - he is an assett to your company. Given the fine service I have experienced, I will order a fridge from your company soon & let my friends know .... Regards Tina London"

Tina, London

"Hi Sharon, On Friday I received (well ahead of schedule) my brand new AEG Cooker and I would like to express my thanks for the excellent service from start to finish. From the logistics courier who was on time and very helpful, down to the service from Appliance-World in Swindon. I wish all Companies would be like this, once again thank you for your excellent service. regards S. W."

Sheila, Gloucestershire

"Dear Appliance World, Just a short note to say thank you for the above orders. The appliances are in and working fine. I especially would like to thank your delivery driver, as he was exceptionally helpful, in somewhat less than ideal conditions.... As he arrived the heavens opened; that really heavy, soaking rain. As it was a single man drop (something we should have read from the T&C's), my wife called me at work and he waited while I made the 5 minute dash back home to help. We then realised neither appliance would fit through the access without moving a bookcase and removing the external packaging from one of the appliances (he explained that any damage was at my risk once the packaging was removed - which I fully accepted). Having helped empty and move the bookcase, he proceeded to manoeuvre both appliances into position, with great care to our newly laid floor and the wet conditions. He was helpful and courteous throughout, and when I offered a tip for his extended troubles he declined and asked I buy my Son something with it. This type of professional and gracious service is why we will be sure to come back to you for our future appliances. Please pass my sincere thanks on to all involved in the ordering and delivery process, but especially our delivery driver, for making what could have ended up as a very bad day, so much easier. Best Regards, A. C."

Andrew, Sussex

"Hi Just to say thank you for the service I received on the above order. The queries that I made to you were answered quickly by e-mail or phone keeping me in touch with what was happening. Delivery may have taken a little longer than one would have liked, but as you were waiting on the supplier there was little you could do about it. Once you had received the final item of the order delivery was made in 24 hours, great service. I will have no hesitation in shopping with you again or in recommending you to friends and family, which I have already done. Thanks once again Regards H. M."

Hugh, Staffordshire

"From the first time I sent an email to ask questions about buying 4 appliance to the finish of all transactions I have nothing but praise for the Company. The Driver Scott Mackensie who delivered the goods and then had to collect a faulty appliance was a complete ambassador for the company and nothing was too much trouble. When a time and date was given for delivery and pick up the details were kept to and Scott was early one morning but was prepared to wait. After service from Customer Service Dept and inparticularly Lydia was so slick and one was kept fully informed. Well done Appliance World I have already recommended you to my friemds and will continue to do so along with the appropiate trademen. Thank you,

J.B."

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