Customer Testimonials

We've been serving our lovely customers here at Appliance World for over 30 years now and we're proud of our continued high-quality customer service & attention to detail. But don't just take our word for it - see what our customers have to say about us. If you'd like to add a testimonial after you receive your order, please send an email to

 “Ordering was a breeze and delivery was fast. Brilliant service.”

Mrs C, Oxfordshire

"Thank you for your email and thank you so very much for registering our Dedietrich Downdraft - we had totally forgotten to do it. To be honest, and this is a huge compliment, I have never heard of a company doing this for a customer! I do not know your position in the company, but if you have a boss please let them know how extremely pleased we are for you doing this for us and hope they acknowledge your helpfulness. We have had all the paper work through, as well.

So, many thanks, again, Lydia.

Mr J, Salisbury

 “A very competitive price for the product, delivered at the time promised by a pleasant and polite delivery man.”

 Mr F., Essex

 “I called Appliance World about a Smeg cooker after contacting 4 other companies who didn't have it in stock, in spite of advertising that they did. The Appliance World people I talked to answered my questions about availability, price and delivery very quickly and professionally, and I placed my order.

 The Smeg cooker arrived within 5 days of me placing the order and the delivery guys were just great. I would thoroughly recommend this company if you want an honest transaction at a great price and a delivery as promised. Thank you Appliance World!

Mr S, Kent.

 “Quick, efficient service at a good price. What more could we have asked for? We were kept informed throughout the process and our delivery arrived when they said it would. The delivery driver even called to say he's running a few minutes late. Dishwasher was as described on the website.”

Mrs W, Worcestershire

 “My order was processed in a very easy and efficient way and I would most certainly recommend this company to anybody looking for a new appliance.”

 Mr R.,Kent

 "Rob and the team provided fantastic customer service. When we had concerns about the colour of the appliance delivered to us, Rob took the time to review the photos we sent and speak to the manufacturer on our behalf to address the problem. I was very impressed and would definitely purchase products from them in future.”

Mrs S, London

 “Appliance World offered the cheapest price for the product I wanted, delivery charges were free, and the service received was excellent. Email communication regarding the progress of my order and arranging delivery could not have been better. I would certainly recommend to others.”

 Mr B., South Yorkshire

"I just wanted to thank you for the superb service you offered in respect of the above order.

 You provided extremely competitive prices on all of the items we wanted and everything was delivered exactly when you said it would be.

Even when we changed our mind on the specification of the microwave, it was no problem and, again, the delivery was made on the day promised.

I would have absolutely no hesitation in recommending you to future customers. It's a pleasure to deal with a company who actually want your business!!

Thank you again - very impressive service."

Mrs M, Staffordshire.

 “Delivery time was very specific which was helpful. The availability stated at time of purchase was correct, so there was no false promising. Value was very good compared to other suppliers. No criticism of level of service.”

 Mr H., Manchester

"Just a brief note to express my sincere thanks for a superb service from the appliance world team and your delivery service contractors.

The oven has just arrived in pristine condition, exactly as promised and furthermore delivered by two extremely helpful and courteous delivery drivers.

Will be recommending your company to others looking for kitchen appliances.

Many thanks for all your help."

Mr G, Ayr

 "Hi My order arrived at 7.45 yesterday morning. What a great service, I will be sure to recommend you to friends and family. Many thanks"

 Julie, London

“Just a quick note to say "thank you". I scoured the world (nearly) to find a particular sink (a Lincoln 1.5B) after a problem with my original plans.   You did not have the sink actually in stock and I needed it in 24 hours to continue with my kitchen -- quite a challenge. I rang and spoke with Rob (sorry: don't have second name) who was beyond helpful and after tracking down the sink at the suppliers and ensuring shipping from them to you and then from you to me it arrived the next day. Truly, what a wonderful service! I will recommend your company and service to all without a doubt.”

Mr W., Kent

 "Just a quick thank you to say that the fridge/freezer got here all safe. I wanted to say a thank you to your driver who was excellent. We had to unscrew the front door to get the unit in, hard work. The best part about it was that he stayed around to help me put it back on again - I'm sure some companies would have just left me with a very heavy front door! Great service, and will be happy to recommend you guys to friends & family. "

Mr. B., Wingrave 

"Dear Appliance World, Re our purchase of the above item, we would just like to say thank you for a really great service and great product at a bargain price,great communication and delivered on time. We would also like to thank your logistics team for a very good friendly service and the delivery driver also. We are so glad we decided to give you a try. Once again thanks very much! "

 Mr. and Mrs. G., Cheshire

 “great prices,grate customer service, excellent delivery arrangements and very helpful driver, could not ask for more”

 Mr O., London

 "Dear Lydia I'd like to thank you again for the first class customer service you provide at Appliance World. Your prices are cannot be bettered and I couldn't be happier with my De Dietrich appliances. I waited a long time for my new kitchen and the design of these appliances all add to the sleek minimalist look, which is fantastic in my small kitchen. Nobody can believe it's the same room!”

 Mrs. M., Aberdeen

 "Dear Appliance-World! Despite all the issues we have had with our Miele oven and warmer draw, I thought I should write and thank you for the outstanding customer service you have given me. Errors and hiccups do happen but what really matters is how a company deals with the issues. You have always sought to put things right as a matter of urgency and at the least inconvenience to me, never questioning or disputing anything, simply trying to put things right. I'd definitely use Appliance-world again and will be recommending you to my friends. Thanks again."

 Mr. R, Norfolk

 “We are very impressed with the service so far. We received our washing machine within the timeframe stated when we placed the order. We were contacted to arrange a convenient delivery slot. The delivery was on time and efficient. We haven't unpacked or tried out the machine yet but so far we wouldn't hesitate to recommend”

 Mr H., North Yorkshire

 "Lydia and all, I would just like to take this opportunity to thankyou all for a first class service from start to finished with helping me with buying my appliances from you, your advice and patience during the buying process was much appreciated, I would not hesitate to recommend your company to my family and friends, and I look forward to dealing with you again in the near future, Regards & Thanks"

 Bill, Middlesborough

 "I just wanted to say thank you so much. I had been looking for a Hotpoint fridge and freezer for ages but on every other website they were not in stock for nearly 2 months! Then I found your website where they were in stock and much cheaper now we have our fridge and freezer in time for our new kitchen. I would also like to say that the service has been excellent too - it was easy to speak to someone in person and you contacted me very quickly for delivery so thank you again!"

 Mrs N., Kent

 "Just like to say thank you very much for the delivery of my fridge-freezer today. We were worried about how we would manage to get it through the doors, but the delivery driver was so helpful and patient and manoeuvred it with great skill, so please thank him very much. I wish there were more people who gave such good service.”

 Mrs. R., Cheshire

 "Hi Sharon, On Friday I received (well ahead of schedule) my brand new AEG Cooker and I would like to express my thanks for the excellent service from start to finish. From the logistics courier who was on time and very helpful, down to the service from Appliance-World in Swindon. I wish all Companies would be like this, once again thank you for your excellent service."

 Sheila, Gloucestershire

 “I got a call fairly soon after I submitted my order to ask when I could take delivery. Unlike other appliance suppliers who say they deliver between 7 am and 7 pm but cannot tell you when, ApplianceWorld said late morning. My appliances arrived at 11 am. Spot on! The driver, who works for ApplianceWorld, carried both items in to where I wanted them. One was a very heavy integrated dish washer. Provided both my appliances work I whole-heartedly recommend this company.”

 Mr S., Buckinghamshire

"Dear Appliance World, Just a short note to say thank you for the above orders. The appliances are in and working fine. I especially would like to thank your delivery driver, as he was exceptionally helpful, in somewhat less than ideal conditions.... As he arrived the heavens opened; that really heavy, soaking rain. As it was a single man drop (something we should have read from the T&C's), my wife called me at work and he waited while I made the 5 minute dash back home to help. We then realised neither appliance would fit through the access without moving a bookcase and removing the external packaging from one of the appliances (he explained that any damage was at my risk once the packaging was removed - which I fully accepted). Having helped empty and move the bookcase, he proceeded to manoeuvre both appliances into position, with great care to our newly laid floor and the wet conditions. He was helpful and courteous throughout, and when I offered a tip for his extended troubles he declined and asked I buy my Son something with it. This type of professional and gracious service is why we will be sure to come back to you for our future appliances. Please pass my sincere thanks on to all involved in the ordering and delivery process, but especially our delivery driver, for making what could have ended up as a very bad day, so much easier."

Andrew, Sussex

 "The queries that I made to you were answered quickly by e-mail or phone keeping me in touch with what was happening. Delivery may have taken a little longer than one would have liked, but as you were waiting on the supplier there was little you could do about it. Once you had received the final item of the order delivery was made in 24 hours, great service. I will have no hesitation in shopping with you again or in recommending you to friends and family, which I have already done. Thanks once again."

Hugh, Staffordshire